Privacy Policy

Last Updated: July 30, 2026

This Privacy Policy explains how Duflo (“Duflo,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit https://duflo.com/, contact us, request a quotation, or otherwise communicate with us.

Duflo supplies carbon fiber sheets, carbon fiber tubes, carbon fiber rods, and custom-processed carbon fiber materials to customers worldwide.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The data controller responsible for personal information collected through this website is:

Company Name: Duflo Composite Materials
Trading Name: Duflo
Registered Address: Hi-tech District, Ningbo City 315000, China
Website: https://duflo.com/
Email: info@duflo.com

2. Information We Collect

We collect information that you provide directly to us and limited technical information that is automatically generated when you use our website.

Information You Provide

When you contact us, submit an inquiry, or request a quotation, we may collect:

Your name
Company name
Business email address
Telephone or messaging contact details
Country or region
Product requirements and inquiry details
Requested dimensions, quantities, materials, finishes, or machining requirements
Any other information you voluntarily include in your message

Please do not submit sensitive personal information through our contact or quotation forms.

Information Collected Automatically

When you visit our website, our website systems and third-party service providers may automatically collect limited technical and usage information, including:

Internet Protocol address
Approximate location based on your IP address
Browser type and browser settings
Device type and operating system
Screen resolution and device characteristics
Referring website or advertising source
Pages viewed and time spent on the website
Dates and times of visits
Interactions with forms, buttons, and website content
Advertising click or conversion identifiers

This information is generally used to operate the website, understand website performance, measure advertising results, and protect the website from misuse.

3. How We Use Your Information

We may use personal information for the following purposes:

To respond to inquiries and quotation requests
To understand your product and technical requirements
To prepare quotations and discuss potential orders
To communicate about samples, production, delivery, or after-sales matters
To provide customer service and technical support
To maintain business and customer records
To operate, maintain, and improve our website
To measure website traffic and visitor engagement
To measure the performance of Google Ads campaigns
To detect spam, fraud, security threats, or misuse
To comply with legal, regulatory, tax, accounting, or contractual obligations
To establish, exercise, or defend legal claims

We may send product or business communications where you have requested them, consented to receive them, or where otherwise permitted by applicable law. You may ask us to stop sending marketing communications at any time.

4. Legal Bases for Processing

Depending on your location and the circumstances, we process personal information on one or more of the following legal bases:

Consent: when you submit information voluntarily or consent to optional cookies and advertising technologies.
Pre-contractual and contractual purposes: when processing is necessary to respond to a quotation request, discuss an order, or perform a contract.
Legitimate interests: when processing is necessary for reasonable business purposes, such as responding to business inquiries, improving our website, protecting our systems, and maintaining business records.
Legal obligations: when processing is required to comply with applicable laws or official requests.

Where consent is the legal basis, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies, tags, pixels, local storage, and similar technologies. These technologies may be placed by us or by third-party service providers.

Cookies and similar technologies may be used to:

Maintain basic website functionality
Protect forms and website systems
Remember privacy and cookie preferences
Measure website traffic and performance
Understand how visitors use the website
Measure advertising clicks and conversions
Improve the relevance and performance of advertising

Essential Cookies

Essential cookies support security, website operation, form submission, network management, and privacy preference storage. These cookies may be used without consent where permitted by applicable law.

Analytics Cookies

Analytics cookies help us understand how visitors reach and use our website. They may collect information about page views, sessions, devices, browsers, approximate location, traffic sources, and website interactions.

Advertising Cookies

Advertising cookies and identifiers may be used to measure whether visitors arrive through a Google advertisement and whether they complete an action, such as submitting an inquiry or requesting a quotation.

Where required by law, analytics and advertising technologies will be activated only after you provide consent through our cookie banner or cookie preference tool.

You can change or withdraw your cookie choices through the Cookie Settings option available on our website. You may also control cookies through your browser settings. Blocking some cookies may affect the operation of certain website features.

6. Google Analytics

We use Google Analytics to measure and analyze website usage. Google Analytics may process information such as page visits, session activity, approximate geographic location, browser information, device information, referral sources, and interactions with website content.

We use this information to understand website performance, identify technical problems, improve page content, and evaluate how visitors use the website.

Google processes Analytics data according to its own terms and privacy practices. More information is available in the Google Privacy Policy.

You may also use the Google Analytics Opt-out Browser Add-on, where available.

7. Google Ads

We use Google Ads to advertise our carbon fiber products and custom processing services. We may use Google Ads conversion measurement to understand whether an advertisement leads to an inquiry, quotation request, or another relevant website action.

Google Ads technologies may use cookies or similar identifiers to associate an advertising interaction with a later website action. Information processed may include advertising click identifiers, device and browser information, IP-derived location, website interactions, and conversion events.

We may also use aggregated advertising reports to evaluate campaign performance and improve our advertising strategy.

You can manage certain Google advertising preferences through Google Ads Settings.

8. How We Share Information

We do not sell personal information for monetary payment.

We may disclose personal information to the following categories of recipients when reasonably necessary:

Website hosting and infrastructure providers
Website security and content delivery providers
Email and business communication providers
Customer relationship or inquiry management providers
Google Analytics and Google Ads
IT support and website maintenance providers
Professional advisers, including accountants, auditors, insurers, and legal advisers
Government authorities, regulators, courts, or law enforcement agencies where legally required
Potential buyers, investors, or successors in connection with a merger, restructuring, financing, or sale of all or part of our business

These recipients may process information only for the relevant service, business, contractual, or legal purpose.

Under certain privacy laws, the use of advertising cookies for cross-context behavioral advertising may be considered “sharing” of personal information even when no money is exchanged. Where such laws apply, you may opt out through our cookie preference tool.

9. International Data Transfers

We are based in China and serve customers worldwide. Information submitted through our website may therefore be transferred to, stored in, or accessed from China.

Some of our service providers may process information in other countries or regions. The privacy and data protection laws in these locations may differ from those in your country.

Where required by applicable law, we use reasonable measures to protect international transfers, which may include contractual protections, consent, access controls, security measures, or other legally recognized transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

In general:

Unsuccessful inquiries and quotation records may be retained for up to three years after our last communication.
Customer and order records may be retained for the duration of the business relationship and for any additional period required by tax, accounting, contractual, product liability, or other applicable laws.
Marketing contact information may be retained until you unsubscribe or ask us to delete it, unless retention is otherwise legally permitted or required.
Analytics and advertising data is retained according to our configured settings and the retention practices of the relevant service providers.
Security logs may be retained for a reasonable period to investigate incidents and protect our website.

We may retain information for a longer period where necessary to resolve a dispute, enforce an agreement, comply with a legal obligation, or establish, exercise, or defend legal claims.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access restrictions, secure hosting, encrypted connections, account controls, software updates, backups, and security monitoring.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should avoid sending confidential, sensitive, or unnecessary personal information through website forms or ordinary email.

12. Your Privacy Rights

Depending on your country or region, you may have the right to:

Request information about how we process your personal information
Request access to or a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Object to or restrict certain processing activities
Request transfer of your information where data portability rights apply
Opt out of certain marketing communications
Opt out of certain advertising cookies or advertising-related sharing
File a complaint with an applicable privacy or data protection authority

These rights may be subject to legal limitations or exceptions. For example, we may need to retain certain information to comply with legal obligations, complete a transaction, resolve a dispute, or protect legal rights.

To submit a privacy request, contact us at info@duflo.com.

We may ask for reasonable information to verify your identity and confirm that the request relates to you. We will respond within the period required by applicable law.

13. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law.

Where legally required, we request consent before using non-essential analytics or advertising cookies. You can give, refuse, or withdraw consent through our cookie preference tool.

You may also have the right to complain to the data protection authority in the country where you live, work, or believe a violation occurred.

14. California Privacy Information

If California privacy law applies to our processing of your personal information, you may have rights to request access, correction, or deletion and to opt out of the sale or sharing of personal information.

We do not sell personal information in exchange for monetary payment. Certain advertising technologies may, however, be classified as “sharing” under California law. Where applicable, you may exercise your opt-out rights through our cookie preference tool or by contacting us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Business Customers and Representatives

Our website is primarily intended for business customers. When you contact us on behalf of a company, we process your business contact information in connection with that company’s inquiry, quotation, purchase, or business relationship with us.

If you provide personal information about another person, you should have authority to provide that information and should inform that person about this Privacy Policy where appropriate.

16. Children’s Privacy

Our website and products are intended for businesses and adult users. They are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

17. Automated Decision-Making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

Google Analytics and Google Ads may use automated technologies to generate aggregated reports, measure advertising performance, or determine advertising relevance according to Google’s own systems and policies.

18. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, legal obligations, or information practices change.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice where appropriate.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how we process personal information, contact us at:

Duflo Composite Materials
Add: Hi-tech District, Ningbo City 315000, China
Email: info@duflo.com
Website: https://duflo.com/